Any person who believes that he or she has, individually, or as a member of any group, been excluded from participation in, been denied the benefits of, or otherwise subjected to discrimination under any ReDiscover service, program or activity, and believes the discrimination is based upon race, color, or national origin has the right to file a formal complaint.
Procedure for Filing a Title VI Complaint
The complaint procedures apply to the beneficiaries of ReDiscover’s programs, activities and services.
RIGHT TO FILE A COMPLAINT: Any person who believes they have been discriminated against on the basis of race, color, or national origin by ReDiscover may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.
HOW TO FILE A COMPLAINT: You may print a ReDiscover Title VI Complaint Form or request a copy by writing to ReDiscover, 901 NE Independence Avenue, Lee’s Summit, MO 64086.You may file a signed, dated complaint no more that 180 days from the date of the alleged incident. The complaint should include:
- Your name, address and telephone number
- Specific, detailed information (how, why, and when) about the alleged act of discrimination.
- Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.
Please submit your complaint form to:
Senior Vice President
901 NE Independence Avenue
Lee's Summit, MO 64086
COMPLAINT ACCEPTANCE: ReDiscover will process complaints that are complete. Once a completed Title VI Complaint Form is received, ReDiscover will review it to determine if ReDiscover has jurisdiction. The complainant will receive an acknowledgement letter informing them whether or not the complaint will be investigated by ReDiscover.
INVESTIGATIONS: ReDiscover will generally complete an investigation within 90 days from receipt of a
completed complaint form. If more information is needed to resolve the case, ReDiscover may contact the
complainant. Unless a longer period is specified by ReDiscover, the complainant will have ten (10) days from the
date of the letter to send requested information to the ReDiscover investigator assigned to the case.
If requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.
LETTERS OF CLOSURE OR FINDING: After the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).
- A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
- A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.
If the complainant disagrees with ReDiscover’s determination, the complainant may request consideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. ReDiscover will notify the complainant of the decision either to accept or reject the request for reconsideration with ten (10) days. In cases where reconsideration is granted, ReDiscover will issue a determination letter to the complainant upon completion of the reconsideration review.
In addition to the complaint process at ReDiscover, complaints may be filed directly with the Federal Transit Administration, Office of Civil Rights, Region 7, 901 Locust Street, Suite 404, Kansas City, MO 64106. Also. persons may file a complaint directly with the Federal Transit Administration, at the FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.
If information is needed in another language, contact Stewart Chase at ReDiscover, 901 NE Independence Avenue, Lee’s Summit, MO 64086 or at (816)347-3243.